[ruby-core:67773] Re: Preventing Redundant Email Messages

Jeremy Evans <[e-mail]> wrote:
> I'm guessing that the scenario is: Eric responds to an email, and there
> is a program running which takes his response, updates a ticket, and
> updating a ticket sends out another response.

Correct.

> Assuming that is the case, is there any way to avoid this?

AFAIK, this only started happening about a year ago.  Yes, it's mildly
annoying; but I'm happy there's a bidirection interface at all.

Before then, ruby-core could not get duplicate messages from redmine
when a reply hit ruby-core first before hitting redmine.

> Can we have the program that updates the ticket set a flag to not send
> out the duplicate email?  Or change something so that Eric's initial
> email is not sent out to ruby-core, it just updates a ticket, which
> causes the second email to be sent out?

I prefer Redmine suppress the duplicate mail like it did before;
at least it should be easier to have threading headers preserved
(In-Reply-To/Message-ID).