From: George M Jempty <jemptyg@...>
Date: 2003-03-21T02:38:02+09:00
Subject: Re: eRuby/mod_ruby hosting proposal

jbritt@ruby-doc.org wrote:

> What sort of technical support would you offer?  If something breaks, would
> somebody be available to fix it within, say, 8 hours?  24 hours?

As long as I'm not working, I'd get on it right away.  If I have a job, 
it could be up to 10-12 hours, if the incident occured, for instance, 
just as I was leaving for work.  Though it might not be that bad, 
depending on what kind of internet access I have at work, if I can use 
it on break, or how close to home I find a job.

This is the sort of the thing, however, that could be ameliorated by 
having an assistant admin, preferably in a significantly different time 
zone if they have regular day jobs, so somebody from europe or japan; 
I'm in USA mountain time  by the way.

And of course this is one of the factors for pricing it just to cover 
cost.  In fact, I would probably suggest until the bugs get ironed out, 
that people only sign up for subdomains of my own domain, as opposed to 
their own TLD.

Thanks for your interest.  I wonder if I might not want to post 
similarly on the mod_ruby mailing list?!  I don't want to offend by 
coming on too strong too soon though.

George

PS....I'm nowhere near finding a job :(