From: Robert Klemme <shortcutter@...>
Date: 2012-04-23T22:09:06+09:00
Subject: Re: Google Group is Back

On Fri, Apr 20, 2012 at 8:19 PM, Chad Perrin <code@apotheon.net> wrote:

> Google's tendency, from what I've seen over the years, is to look like
> it's completely ignoring all complaints.  When complaints reach a level
> of noise and popularity that Google decides it's worthwhile, it quietly
> fixes whatever's wrong, and doesn't ever tell anyone, or let the
> complainers know that their complaints made any difference.  This
> behavior makes it seem like Google is trying to train people to not feel
> that their complaints are addressed so they will not complain, but at the
> same time doesn't want the complaints to get too loud and widespread so
> that eventually Google will fix things if enough people complain loudly
> enough.

That description heavily reminds me of Kafka's "Der Prozess"...

Cheers

robert


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