From: Richard Kilmer <rich@...>
Date: 2008-09-16T03:44:40+09:00
Subject: Re: RubyConf hotel: Only single-bed rooms available at group rate?

All,

I just wanted to let you know the report we received from the OMNI,  
Orlando hotel this morning.  We have over 100 of one and two-bed rooms  
available in our block on the peak nights (5th, 6th, 7th) and can get  
more if we need them.  If a reservations agent tells you otherwise  
they are not correct and you should let them know that Oscar Vargas,  
Group Reservations Coordinator, sent us a report to show that they  
have availability.

Note that you should be able to reserve your rooms online at the  
following URL:

http://www.omnihotels.com/FindAHotel/OrlandoChampionsGate/MeetingFacilities/RubyConference2008.aspx

There were issues with the web-based system last week and there were  
issues with the (central) OMNI reservations agents and our group code,  
but both of those have been resolved, again, we apologize for any  
inconvenience.

The hotel researched whether anyone had been charged more for their  
rooms (using the conference code), and the found none.  If you have  
been told that you had to pay more please email us at contact@rubycentral.org 
.  You should not be changed any additional fee above the $159 from  
Oct 31 - Nov 13.

We currently have 160 folks booked at the hotel and hope that more of  
you will register there before the Oct 6th cutoff date.  Its going to  
be a great time for us at RubyConf this year and staying in this hotel  
will be worth it.

Best,

Rich


On Sep 14, 2008, at 3:12 PM, James Britt wrote:

> Richard Kilmer wrote:
>> We very much apologize if this has inconvenienced folks, our intent  
>> was to make this run smoothly, but we don't control all these hotel  
>> employees and the horrible systems that they use.
>
>
> Things look much, much better now, and thanks very much for your  
> time and trouble to make things go right.
>
>
>
>
> James Britt
>
> (Ex-hotel worker who knows just how horribly wrong things can go)
>