From: John Joyce <dangerwillrobinsondanger@...>
Date: 2007-10-18T21:44:30+09:00
Subject: Re: Does the flickr gem still work?


On Oct 18, 2007, at 1:48 AM, Giles Bowkett wrote:

>> The Yahoo! Effect. Circular support.
>
> A year ago I e-mailed Flickr with a bug report and Stewart Butterfield
> answered back. I sent them an e-mail about the circular support issue,
> bupkis.
>
> --  
> Giles Bowkett
That's their Circular Support mechanism!
Just be glad you're not any of their domain or hosting services, and  
hope you never get a client who is!
They're very good at sending you e-mail referring you to the very  
support page you are explicitly asking for more clarification on.
At the center of the circular support mechanism is a singularity  
where e-mails go. (the ones that are not intercepted by orbiting bots)
I think Yahoo! designed their CRM based on the old video game Tempest.