From: kate rhodes <masukomi@...>
Date: 2006-04-29T00:05:29+09:00
Subject: Re: Google SOC Suggestion

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I have to disagree here. If you want fast response nothing beats Phone and
IM.
The point of a bug tracker is not to facilitate fastest responses to bugs i=
t
is to *track* bugs.

Many systems diverge on WHY you should be tracking the bugs or WHAT you
should do with the information gained by tracking them.

As for responding to the e-mail being your first choice I'm pretty sure tha=
t
FogBugz lets you do exactly that. Conversations can be had in e-mail that
all get tacked on to the end of the appropriate bug. I may be mistaken on
this  but I don't think so.

-Kate

On 4/27/06, James Edward Gray II <james@grayproductions.net> wrote:
>
> On Apr 27, 2006, at 3:06 PM, Wilson Bilkovich wrote:
>
> > On 4/27/06, James Edward Gray II <james@grayproductions.net> wrote:
> >> A bug tracking mechanism that sucks significantly less than FogBugs!
> >> Why can no one get this right?  It's not rocket science.
> >>
> >> James Edward Gray II
> >>
> >>
> >
> > What would you like to see?  I feel pretty much the same way, but
> > maybe we should get some requirements out there...
>
> The *number one* focus, should be on how quickly the developer can
> deal with requests.  Period.  Do I need to repeat that?  I better:
>
>    !!!The *number one* focus, should be on how quickly the developer
> can deal with requests!!!
>
> Now, if I get a request, click to go to a page, wait on a load, read
> a little, click to deal with it, wait on a load...  TOO LATE, you're
> already bugging me!
>
> Honestly, I imagine it would be hard to beat directly replying to the
> email, so that would be my first choice.  I have to do that at some
> point anyway, to tell the user I fixed it (or whatever).
>
> And while I am whining, the title field should NOT be optional.
>
> Thanks.  :)
>
> James Edward Gray II
>
>
>


--
-Kate
(masukomi@gmail.com)

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