From: James Edward Gray II <james@...>
Date: 2006-04-28T06:00:25+09:00
Subject: Re: Google SOC Suggestion

On Apr 27, 2006, at 3:06 PM, Wilson Bilkovich wrote:

> On 4/27/06, James Edward Gray II <james@grayproductions.net> wrote:
>> A bug tracking mechanism that sucks significantly less than FogBugs!
>> Why can no one get this right?  It's not rocket science.
>>
>> James Edward Gray II
>>
>>
>
> What would you like to see?  I feel pretty much the same way, but
> maybe we should get some requirements out there...

The *number one* focus, should be on how quickly the developer can  
deal with requests.  Period.  Do I need to repeat that?  I better:

   !!!The *number one* focus, should be on how quickly the developer  
can deal with requests!!!

Now, if I get a request, click to go to a page, wait on a load, read  
a little, click to deal with it, wait on a load...  TOO LATE, you're  
already bugging me!

Honestly, I imagine it would be hard to beat directly replying to the  
email, so that would be my first choice.  I have to do that at some  
point anyway, to tell the user I fixed it (or whatever).

And while I am whining, the title field should NOT be optional.

Thanks.  :)

James Edward Gray II