From: gregarican <greg.kujawa@...>
Date: 2005-10-29T22:52:05+09:00
Subject: Re: Qt Threading?

Richard Dale wrote:

> Yes, it is. That way you don't need an extra thread, and you can detect any
> input on the socket as part of the normal Qt event loop. But you didn't
> describe quite what you wanted to monitor in your original post, I didn't
> know what you meant by 'incoming signals'.

I have a CRM application that I've written. And I am looking to add CTI
screen pops coming from alerting phone calls. This is based off my
recent RubyPhone addition to the RubyForge projects. I want the caller
ID to be pushed into the CRM application's customer lookup window. My
CTI thread is just a loop that listens for the CTI caller ID
information.

Like this:
------------------------

require "tsapi"

screenPop=Thread.new {
	puts "screen pop thread started!\n"
	tsession=Tsapi.new("555","AVAYA#MAGIX#CSTA#MERLIN-CTI", "username",
"password", "CTI Test")
	puts "tsession is #{tsession}.\n"

	# this represents the call ID and caller ID of the incoming caller
	caller = 0
	callingNum= 0

	# this represents the result set of the contact database lookup
	contactData = []

	puts "trying to invoke tsession.open()...\n"
	results=tsession.open
	puts "tsession open() returned #{results}.\n"
	sleep 1

	puts "trying to invoke tsession.monitorOn()...\n"
	results=tsession.monitorOn(CF_DELIVERED, 0, 0, 0)
	puts "tsession monitorOn() returned #{results}.\n"
	sleep 1

	loop do
		sleep 1
		if tsession.ringing? == true
			caller=tsession.callIdMon
			callingNum=tsession.callDevIdMon
			puts "alerting call #{caller} from #{callingNum}.\n"
			# retrieve the customer contact data associated with the incoming
calling number
			c = XMLRPC::Client.new("10.0.0.200", "/RPC2", 8888)
			contactData = c.call("crm.getContactScreenPop", "#{callingNum}")
			if contactData == 1
				@displayName, @compName, @lastName, @middleName, @firstName,
@street, @city, @state, @zip, @comments, @custNum, @birthday,
@anniversary, @spouseName, @homeCity,  @homeZip, @homeState,
@homeStreet, @homeFax, @homePhone, @busFax, @busPhone, @cellPhone = ""
			else
				@displayName = contactData[0]
				@compName = contactData[1]
				@lastName = contactData[2]
				@middleName = contactData[3]
				@firstName = contactData[4]
				@street = contactData[5]
				@city = contactData[6]
				@state = contactData[7]
				@zip = contactData[8]
				@comments = contactData[9]
				@custNum = contactData[10]
				@birthday = contactData[11]
				@anniversary = contactData[12]
				@spouseName = contactData[13]
				@homeCity = contactData[14]
				@homeZip = contactData[15]
				@homeState = contactData[16]
				@homeStreet = contactData[17]
				@homeFax = contactData[18]
				@homePhone = contactData[19]
				@busFax = contactData[20]
				@busPhone = contactData[21]
				@cellPhone = contactData[22]

				puts "Contact data:\n"
				puts "-------------\n"
				puts "Full Name: #{@displayName}\n"
				puts "Street: #{@street}\n"
				puts "City: #{@city}\n"
				puts "State: #{@state}\n"
				puts "ZIP: #{@zip}\n"
				puts "Home Phone: #{@homePhone}\n"
				puts "Bus. Phone: #{@busPhone}\n"
				puts "Cell Phone: #{@cellPhone}\n"
				puts "-------------------------\n"
				puts "Comments: #{@comments}\n"
			end
		sleep 1
		end
	end
	}

------------------------

So when the loop detects an incoming phone call I throw an XMLRPC call
out and get the CRM data back.