From: Andy Stone <xsltguru@...>
Date: 2005-05-04T05:01:47+09:00
Subject: Re: Bug Tracker

Wayne,

That's the thing.  I don't think any of this is unique or ground
breaking.  Most of what we have in mind has been done before in one
application or another. The problem is that we can't find the solution
that does everything we want.  There's always the "deal breaker".

-andy

On 5/3/05, Wayne Pierce <shalofin@gmail.com> wrote:
> > It will definitely have a pluggable architecture as we would like to
> > include portions of this system into our intranet.  We are also
> > planning on writing an inventory system with ruby/rails that will
> > integrate with the bug tracker.  So, for instance, "john" reports a
> > bug with some application he has installed. We want the ability to
> > link (plug into) to the inventory system to see what type of computer
> > he has, the applications he has installed, etc...  This is a very
> > specific, but beneficial feature that we want and knowing that's not
> > the norm, we decided to write such a beast.  There are a host of other
> > features that we need and will include.
> 
> Andy,
> 
> This isn't as unique as you might think, I was looking to do a similar
> setup for configuration management and incident response.  We
> currently use Remedy for some information but I was looking to extend
> that with a separate system.  The problem with using Remedy for my
> whole project is their security model.
> 
> My perspective on this, since I work in a security department, is
> mostly compliance though.
> 
> Wayne
> 
>