From: Wayne Pierce <shalofin@...>
Date: 2005-05-04T03:56:57+09:00
Subject: Re: Bug Tracker

> It will definitely have a pluggable architecture as we would like to
> include portions of this system into our intranet.  We are also
> planning on writing an inventory system with ruby/rails that will
> integrate with the bug tracker.  So, for instance, "john" reports a
> bug with some application he has installed. We want the ability to
> link (plug into) to the inventory system to see what type of computer
> he has, the applications he has installed, etc...  This is a very
> specific, but beneficial feature that we want and knowing that's not
> the norm, we decided to write such a beast.  There are a host of other
> features that we need and will include.

Andy,

This isn't as unique as you might think, I was looking to do a similar
setup for configuration management and incident response.  We
currently use Remedy for some information but I was looking to extend
that with a separate system.  The problem with using Remedy for my
whole project is their security model.

My perspective on this, since I work in a security department, is
mostly compliance though.

Wayne